The response times are short, and most agents are helpful and friendly. However, LegalZoom’s phone support is much better. Once they do hear back, people find that most answers are general and do not address specifics. Its email support is notorious for taking days to resolve questions, with some customers waiting up to a week before getting a reply. LegalZoom has a more extensive customer base than ZenBusiness, and this difference is apparent in the long response times. LegalZoom also provides live customer support via phone, chat, and email. ZenBusiness is also one of the few companies that offer chat customer support, which benefits many customers who have a question but cannot place a phone call. Most of its agents are helpful and friendly, with minimal wait times. ZenBusiness offers customer service through various modalities, including phone, chat, and email. However, ZenBusiness has more satisfied customers and has established a solid reputation within a few years. LegalZoom is the clear choice if you are looking for a company with industry experience. While LegalZoom certainly has some satisfied customers, reviews are more of a mixed bag. Despite having been in the market longer, it has a 4.5-star rating from over 1,600 reviews. Its overall reviews on Trustpilot, for instance, are slightly lower and fewer in number than ZenBusiness. However, it does not have as many positive customer reviews as ZenBusiness. LegalZoom has served more customers than many other companies combined. Formed in 2001, it has helped millions of customers file business formation documents. LegalZoom is one of the most recognizable internet companies. While ZenBusiness does not have the decades-long experience of other companies, it has established a positive track record in the industry. For instance, they have a 4.7-star rating out of over 10,000 reviews on Trustpilot. ZenBusiness has served thousands of customers and receives mostly positive feedback, as shown in its many 4- and 5-star reviews online. However, it has established an impressive customer base in a few years and does not show any signs of slowing down. Start your formation with Zen Businessįounded in 2015, ZenBusiness is one of the newest LLC formation services. Customers must pay a sizable fee to take advantage of this bonus. Its cheapest package is $79 plus your state’s filing fees.Īlso, it does not offer free registered agent services with any packages. However, LegalZoom is more expensive than some of its competitors. LegalZoom is so popular because of several factors, including its large advertising budget and one-stop-shop status. LegalZoom is one of the most used services in the business and has served millions of customers. This package includes compliance monitoring, a federal tax ID number, a banking resolution template, and an annual report service. The $149 package is also a good value and has additional features for those who want a more tailored experience. Not only is this price lower than many other formation services, but it also comes with many free features, including accounting services, affordable registered agent services, and a customized operating agreement. The plans provided by ZenBusiness start at $0.00 plus your state’s filing fees.
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